Original Europe Tours - Berlin

Shary E.

Absolut schlecht! Wir haben am vereinbarten Treffpunkt um Schnee gewartet und niemand ist gekommen. Wir haben dann auf WhatsApp geschrieben. Da keine Antwort kam haben wir angerufen. Dort konnte man uns aber überhaupt nicht weiter helfen. Stattdessen verwies man uns wieder auf den WhatsApp Service wo sich keiner meldete. Der Herr am Telefon nicht freundlich, keine Entschuldigung und war noch genervt dass ich ihn nicht gut verstehen konnte. Eine Nummer aus Bangladesh oder so teilte uns dann nach 45 Minuten in der Kälte mit, dass die Tour abgesagt wurde. Geld bis heute nicht zurück. Kundenservice Fehlanzeige.

Carl K.

Booked the Alternative Tour for 25 June 2024. Paid 50€ for 2 people. Guide never showed up. Never called. Never emailed. Left 12 people stranded. Subsequent emails to the company offered a replacement tour but we were only in Berlin for 1 day. Asked for a refund but did not receive one. Unprofessional and best avoided.

Amy Q.

I booked two tours in Berlin. The Sachsenhausen camp was very good and the host was friendly and formal also gave good information. I was due to have a tour on the Thursday although it didn't go ahead due to train strikes, the tour agency never contacted to say it would be cancelled even though I payed for it and didn't get to use the ticket meaning I lost money there.

Tobie K.

The company doesn’t show any service and gives a bad customer-experience.

We’ve booked a Sachsenhausen-tour for last Thursday. When we showed up at the meetingpoint arouns 9.45 AM, our tourguide asked for our transitcard (Zone ABC). Because of using a car, we didn’t have one. We made a agreement with the tourguide to travel ourself by car and meet him at Sachsenhausen.

Once we came there, we’ve been waiting for 45 minutes, but we haven’t seen the tourguide. This was a reason for us to use the Whatsapp Helpdesk from the company, but we didn’t receive any answer. After another 45 minutes, we decided to do the audiotour. A hour after sending the message on Whatsapp, we received an answer and they told us that there were gonna send a message to the tourguide, but there was a possibility that he couldn’t answer.

After our tour, we’ve sent a mail to Original Berlin Tours for a refund. They answered it was not possible to receive a refund because they have shown that a transitcard was needed. When we looked on there website, we saw it was shown in the information online. This wasn’t shown at the booking-confirmation and we completely missed this information during our booking. They also told that the tourguide didn’t confirm that we came to him for such an agreement. Even if it happend, the tourguide would have advised us against travelling by car.

This is practically calling us untruthfull instead of being honest themselfs.

A sidenote about the tour, unlike Berlin Tours says:
- It isn’t required to pay €3,- each for the donation to the monument.

Update:
From 1 to 3 stars. They came up to solve this problem and did this the way it used to be! I received the amount for the tour as refund. For solving this problem, I rate Original Europe Tours with 3 stars!

Eduardo S.

Comprei o serviço “Original Berlin Sachsenhausen Concentration Camp Memorial Tour” e na hora o evento descobri que não teria o guia em espanhol. No dia e hora marcado, os guias informaram que poderia pedir o dinheiro de volta por não disponibilizar o guia em espanhol! Ao entrar em contato com a empresa, informaram que não iria devolver o dinheiro! Não recomendo, sugiro procurar outras empresas que prestam um serviço melhor e sejam mais verdadeiros nas suas propagandas!

Mario F.

It was a wonderful experience to explore Berlin with you guys. Sotiris our guide was super nice .He was never tired and he was ready to answer all of our questions. Thank you a lot

Umer A.

awesome

Nikhil W.